Terms and Conditions

Sweepolis Casino (“Sweepolis,” “we,” “us,” or “our”) provides a sweepstakes-style social casino experience designed for entertainment. These site terms explain the main rules that apply when you access or use our website, create or use a player account, play games, participate in promotions, and use any related services or features we offer (collectively, the “Services”).

By accessing the Services, registering an account, or continuing to use Sweepolis, you agree to follow these conditions of use. If you do not agree, please do not use the platform. These rules are meant to set clear expectations, protect players, and support a fair, responsible environment.

What Sweepolis Is (And What It Is Not)

Sweepolis operates using a sweepstakes social casino model. No real-money gambling is offered through the platform.

You may see virtual currencies and rewards used within the experience, including:

• Gold Coins (“GC”) for social entertainment play, which are not redeemable for prizes
• Sweeps Coins (“SC”) for promotional play, which may be redeemable for prizes if you meet applicable requirements
• Sweeps Points (“SP”) for certain features, boosters, and reward opportunities, where available

Availability of currencies, features, redemption options, and specific offers can vary based on eligibility, location, account status, verification, and other operational limits described in these service terms and any related promotion rules.

Who Can Use Sweepolis

Sweepolis is intended for adults only.

To use the Services, you must:

• Be at least 18 years old, or the age of majority in your jurisdiction (whichever is higher)
• Be located in a place where accessing and using a sweepstakes social casino is allowed by law
• Not be restricted from using the Services due to location, compliance requirements, or these platform rules

It is your responsibility to understand and follow the laws that apply where you are located. We may restrict, limit, or refuse access in certain regions, including specific states or territories, and we may use location checks to help enforce these restrictions. Using tools designed to hide or misrepresent your location (such as a virtual private network or proxy service) is not permitted.

Creating an Account: Keep It Accurate and Yours

To access certain games, features, or redemptions, you will need to create a player account. When you register, you agree that:

• The information you provide is accurate, current, and complete
• Your account is registered in your own legal name
• You will update your details if they change (for example, address, email, or phone number)
• You will follow any limits we set on the number of accounts permitted per person, household, device, or network

Accounts are for individual use. Creating accounts to gain an unfair advantage, claim promotions multiple times, or bypass restrictions is not allowed.

Identity Checks and Verification (KYC)

To protect players and comply with operational and legal requirements, Sweepolis may request verification at any time. This may include confirming your:

• Identity and age
• Address or location
• Email address and phone number
• Ownership of a payment method used for purchases or redemptions
• Eligibility for a promotion, prize, or redemption request

You may be asked to provide documents or additional information. If verification is incomplete, unclear, or inconsistent, we may limit features (including redemptions) until the review is finished. In some cases, we may refuse a request if we cannot reasonably confirm required details.

Your Account, Your Responsibility

You are responsible for keeping your login details confidential and for all activity that happens through your account, whether or not you personally authorized that activity.

You agree that you will not:

• Share your account with anyone else
• Transfer, sell, or assign your account
• Allow another person to play on your behalf
• Use someone else’s account or personal information

If you believe your account has been accessed without permission, contact us promptly so we can help secure it.

Purchases, Deposits, Withdrawals, and Account Balances

Sweepolis may offer optional purchases (for example, coin packages) and may support multiple payment methods, such as Visa, MasterCard, Discover, American Express, Apple Pay, Google Pay, bank transfer, and gift cards. Payment availability can change and may depend on location, banking rules, provider availability, or account status.

Important practical points:

• Processing times, limits, and eligibility can vary by payment method and may change over time
• We may apply reasonable checks to review transactions, prevent fraud, and confirm compliance before completing purchases or processing redemption requests
• Your account balance may show GC, SC, SP, or other promotional credits, and different rules can apply to each type of balance

If a payment is reversed, disputed, or charged back, we may pause account activity while we review the situation. Misuse of chargebacks or payment disputes to avoid valid transactions is not allowed.

Redemptions and Prize Requests: What to Expect

Where available, SC may be redeemable for prizes subject to eligibility, verification, minimum thresholds, and any additional redemption rules presented in the user flow. Not all players, locations, or accounts will have the same redemption options at all times.

General redemption expectations:

• Redemption requests may be reviewed before approval
• We may request additional verification before processing
• Processing times can vary based on method, volume, banking partner requirements, and review needs
• We may limit how often redemption requests can be submitted to support safe and orderly processing

Only SC won through eligible gameplay may be redeemable, and we may apply playthrough, anti-abuse checks, and other reasonable requirements to protect the integrity of promotions and the platform.

Bonus Offers and Promotions: Read the Specific Rules

Sweepolis may offer bonuses, daily rewards, quests, referral rewards, VIP benefits, free spins, and other promotions. These offers often have separate bonus terms that apply in addition to these site terms.

Depending on the promotion, rules may include:

• Eligibility requirements (such as location, account status, or verification)
• One-per-person or one-per-household limits
• Wagering or playthrough requirements
• Time limits to claim or use the offer
• Game restrictions (some games may be excluded or contribute differently)
• Maximum redemption, conversion, or withdrawal-equivalent limits for promotional winnings, where stated

Always review the specific promotion details shown at the time you opt in, claim, or participate. If there is a conflict between a promotion’s specific rules and these platform rules, the promotion rules generally control for that specific offer.

Game Access and Platform Availability Can Change

We aim to offer a reliable experience, but we do not promise that the Services will be available without interruption or that every game, feature, or promotion will be accessible on every device or in every location.

Availability may be affected by:

• Maintenance or updates
• Software provider changes
• Device or browser compatibility
• Connectivity issues
• Location-based restrictions
• Operational, compliance, or security reviews

We may add, remove, suspend, or limit games, promotions, features, and content at any time. This includes temporary changes needed to address fairness, safety, testing, or technical issues.

Fair Play Standards: What’s Not Allowed

Sweepolis is built for legitimate play. You agree not to use the Services in ways that are unlawful, unfair, or designed to exploit the system.

Prohibited behavior includes:

• Using the platform for illegal purposes
• Providing false or misleading information
• Fraud, collusion, or coordinated play intended to manipulate outcomes
• Bonus abuse or attempts to claim offers in ways not intended (including multi-accounting)
• Chargeback abuse or misuse of payment disputes
• Attempting to manipulate games, results, promotions, or platform systems
• Using unauthorized software, scripts, bots, or automated play methods
• Interfering with the Services, including attempting to bypass security or access restrictions
• Allowing someone else to use your account, or using another person’s account

If you have questions about whether a behavior is allowed, it’s better to ask support before taking action.

When We May Restrict, Suspend, or Close an Account

We may take reasonable steps to protect players, the platform, and the integrity of promotions. Depending on the situation, this may include limiting access to features, pausing promotions, freezing transactions for review, or closing an account.

These actions may occur when we reasonably believe:

• These service terms or promotion rules have been broken
• Verification is incomplete, inconsistent, or cannot be confirmed
• There is suspected fraud, collusion, payment misuse, or prohibited automation
• The account is being used in a way that undermines fair play or platform safety
• We are required to do so for compliance, security, or operational reasons

When possible, we aim to handle reviews in a fair and timely way. If an issue is resolved, access may be restored, and any appropriate corrections may be applied.

Errors, Mistakes, and Technical Issues

From time to time, the Services may experience technical problems or human errors. This can include:

• Game malfunctions or interrupted sessions
• Incorrect display of balances, prizes, or promotion progress
• Pricing or purchase display errors
• Misapplied bonuses or rewards
• System outages or delays

If an obvious error occurs, we reserve the right to correct it and to address the effects of the error in a reasonable way. This may include adjusting balances, reversing incorrect credits, or voiding results that were clearly caused by a malfunction rather than normal gameplay.

Responsible Gaming and Player Protection

Sweepolis is meant to be entertainment, not a way to make money. Please play responsibly and within your means.

We may offer tools to help you manage your activity, such as play time limits, purchase limits, breaks, self-exclusion options, or account closure features. If you feel that playing is no longer fun or is becoming difficult to control, we encourage you to use these tools and reach out for support.

Intellectual Property: Respect the Content

The Sweepolis website, including its design, logos, branding, text, graphics, and original content, is owned by Sweepolis or used under license. You may not copy, reproduce, republish, distribute, or commercially exploit any part of the Services without written permission, except where allowed by applicable law.

Your use of the Services does not grant you ownership of any intellectual property rights in the platform or its content.

Third-Party Providers and Linked Services

Some parts of the Services may be powered by third-party providers, including game studios, payment processors, identity verification partners, and other technical vendors. Their services may be subject to availability, maintenance, and their own operational limitations.

The platform may also include links or integrations that take you to third-party websites or services. We do not control external sites, and your use of them is typically governed by their own terms and policies.

Limits on Liability (In Plain English)

We work to provide a secure and enjoyable experience, but we cannot take responsibility for every outcome connected to your use of the Services.

To the extent permitted by law, Sweepolis is not responsible for losses, damages, or disruptions caused by:

• Service interruptions, delays, or system outages
• Device issues, unsupported browsers, or connectivity problems on your end
• User error, including incorrect account details or misuse of account access
• Third-party failures, including payment networks or external service providers
• Events outside reasonable control (such as major outages, natural events, or other force majeure circumstances)
• Use of the Services in violation of these site terms

Nothing in these conditions of use is intended to limit any rights you may have that cannot be excluded under applicable law.

No Guarantees: “As Is” and “As Available”

The Services are provided on an “as is” and “as available” basis. This means we cannot guarantee uninterrupted access, constant availability of every game or feature, or error-free operation at all times.

We also do not guarantee that any specific promotion, game, payment method, or feature will always be available, or that availability will be the same for every player or location.

Updates to These Site Terms

We may update these service terms from time to time to reflect changes in the platform, legal requirements, security practices, or operations. The most recent version posted on the website will apply from the date it is published, unless we state otherwise.

You should review this page periodically. Continuing to use the Services after an update means you accept the revised terms.

Other Policies You Should Review

These platform rules work alongside other important pages on our website. Depending on how you use Sweepolis, you may also need to review:

• Our Privacy Policy
• Our Cookie Policy
• Our Responsible Gaming page
• Bonus terms and promotion-specific rules
• Any anti-money laundering and identity verification information we publish, where applicable

For brand background and a general overview of what to expect, you can also visit our internal page: Sweepolis Casino.

How to Contact Sweepolis

If you have questions about these terms, your account, a promotion, or a transaction, contact our support team using the official channels. You can reach us by email at support@sweepoliscasino.com, and live chat may be available through the website when you are logged in.

Using Sweepolis is meant to be straightforward and fair. These rules exist to protect your experience, support responsible play, and make sure the platform operates with clear expectations for everyone who joins. Continued access to and use of the Services means you agree to follow them.